What forms of payment do you accept?

We accept Visa, Mastercard, American Express and Discover along with PayPal.  When paying by credit card your card will be charged by PayPal's merchant processing and will appear on your card as "PayPal ** Jockstraps".

When is my credit card charged? 

Your card will be charged at the time you place the order.  Our shopping cart system removes items from display when the items become out of stock so in most cases all items you are purchasing are available for immediate shipping.  If an item should be unavailable we will notify you immediately by email to give you the option to swap the item for a different item or get refunded for that item.

What is your return policy?

Please click here for our return policy.

How do I choose a size?

When adding a product to your gym bag, the Select A Size drop-down menu will show the size of that product in inches.  Some Jockstraps tend to run smaller/larger or have a smaller/larger pouch and we try to indicate that in the description whenever it applies.  You can also view any brand-specific sizes here which also indicates the sizes in CM.

How soon will my order ship?

Please view our shipping policy and shipping rates for all questions regarding shipping.

How long will it take me to get my order?

Shipping times vary from state to state and country to country; they're also dependent on which shipping method you've chosen during checkout.  Please view our shipping rates page for estimated delivery times and costs.

What does the image mean on product reviews?

This means we have validated the person who submitted the review as having been a valid customer.

Do I pay sales tax on my purchase?

Sales tax is paid with purchases having a shipping address in the state of Florida.  Sales tax is not changed for deliveries to any other states or countries.  The tax is based on the shipping address and not the billing address.  Rates vary by each county in the state of Florida.

Under My Account/My Orders, what do the order statuses mean?

  • Order Received, Processing Shipment means we have received your order and successfully processed the payment.  Your order is in the queue for packaging and shipment.
  • Order Received, Payment Failed means the credit card payment failed.  A Pay link will be provided for you to complete the payment.  If you fail to complete the payment within 48 hours your order will be cancelled.
  • Order Shipped means your order has been shipped.  If shipped using a trackeable method a tracking number and link is provided.
  • Order Cancelled In Full means your order was cancelled and refunded either by providing a coupon code for your next order or a refund.
  • Order Partially Cancelled means one or more items were cancelled and partially refunded either by providing a coupon code for your next order or a refund.




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