What forms of payment do you accept?
We accept Visa, Mastercard, American
Express and Discover along with PayPal. When paying by credit card your
card will be charged by PayPal's merchant processing and will appear on your
card as "PayPal ** Jockstraps".
When is my credit card charged?
Your card will be charged at the time you
place the order. Our shopping cart system removes items from display when
the items become out of stock so in most cases all items you are purchasing are available for
immediate shipping. If an item should be unavailable we will notify you
immediately by email to give you the option to swap the item for a different
item or get refunded for that item.
What is your return policy?
Please click here for our return policy.
How do I choose a size?
When adding a product to your gym bag, the Select A Size drop-down menu will
show the size of that product in inches. Some Jockstraps tend to run
smaller/larger or have a smaller/larger pouch and we try to indicate that in the
description whenever it applies. You can also view any
brand-specific sizes here which also indicates the
sizes in CM.
How soon will my order ship?
Please view our shipping policy and
shipping rates for all questions regarding
How long will it take me to get my order?
Shipping times vary from state to state and country to country; they're also
dependent on which shipping method you've chosen during checkout. Please
view our shipping rates page for estimated
delivery times and costs.
What does the
image mean on
This means we have validated the person who submitted the review as having been
a valid Jockstraps.com customer.
Do I pay sales tax on my purchase?
Sales tax is paid with purchases having a shipping address in
the state of Florida. Sales tax is not changed for deliveries to any other
states or countries. The tax is based on the shipping address and not the
billing address. Rates vary by each county in the state of Florida.
Under My Account/My Orders, what do the order statuses mean?
- Order Received, Processing Shipment
means we have received your order and successfully processed the payment.
Your order is in the queue for packaging and shipment.
- Order Received, Payment Failed means
the credit card payment failed. A Pay link will be provided for you to
complete the payment. If you fail to complete the payment within 48 hours
your order will be cancelled.
- Order Shipped means your order has
been shipped. If shipped using a trackeable method a tracking number
and link is provided.
- Order Cancelled In Full means
your order was cancelled and refunded either by providing a coupon code for your
next order or a refund.
- Order Partially Cancelled means
one or more items were cancelled and partially refunded either by providing a
coupon code for your next order or a refund.