Jockstraps.com Shipping Policy
Use the following link if you wish to review our
How fast will my order ship?
Most orders ship the same day when ordered by 1:00 p.m. Eastern Time on business
days (Monday-Friday). We do ship on most Saturdays as well with the cutoff
time being Noon Eastern Time.
How fast will
I receive my package?
Most US orders are delivered in 3-5 days. Most priority
packages arrive in 2-3 days. Occasionally around holidays the USPS has
much slower delivery times and a package cannot be considered lost until after 2
weeks from the ship date. At that time if the tracking shows the package
was not delivered your order can be re-shipped or refunded.
What type of packaging is used?
We ship using
discreet white/opaque polybags or USPS Priority packaging. For all shipments the
return address reads as "Shipping Department" and there is no indication of
Jockstraps.com on the label.
All products are shipped in their original packaging and we do not remove items
from their original packaging (clamshell's etc) in order to save on shipping
If your package is returned to us because it was unclaimed, undeliverable,
rejected, or refused, then we will refund for the order minus the original
shipping fee and a 10% restocking fee. If you received free or discounted
shipping, then the standard delivery fee will be deducted from the refund total.
Is a signature required for delivery?
At our discretion we may require a signature for delivery. This is true
for larger orders as well as International Shipments via Fedex.
Order Delays and Cancellation
Here are common reasons why an order might fail to ship the same day as you
placed the order:
- Your credit card billing address did not match the one that you entered during
- The size or color that you ordered is out of stock. If this happens we
will contact you to determine if you wish to wait until the item is in stock,
remove the item from your order, or replace it with an alternative item.
- It's a weekend or holiday, or it's after 2:00 p.m. Eastern on a business day.
We reserve the right to cancel your order for any reason. Most common
reasons as to why this might occur are:
- The billing address on your order didn't match the billing address on your
credit card, and we didn't receive the correct address after contacting you. . ou.
- We identified your order as likely to be fraudulent. This verdict is entirely up
to our discretion.
- Your e-mail address is not valid.
- Your phone number is not valid.
- We didn't receive a response to our e-mails for more than two weeks after
attempting to notify you that there was a problem with your order.
What value will be declared for international shipments?
All shipments will be declared based on their actual value and cannot be
declared lower to avoid duties and taxes.
How is the merchandise listed on the customs forms?
We list our items as "men's underwear." Most customs officials in countries that
we ship to require more accurate product descriptions than simply "clothing."
Also, items listed as "clothing" usually have higher duties.
How much in duties, taxes, VAT, or other fees will I have to pay?
We cannot calculate or predict how much, if any, fees you will be charged by
your country. You can contact your local customs office to find out the rates
for your country. You may also contact your local FedEx office for brokerage and
Where do your products ship from?
All our products ship from central Florida. We carry all our inventory
in-house and we do not use drop-shipping.